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The application form takes a few minutes. Verification usually completes within one business day once we have clear copies of your documents. Blurred photos, expired IDs and proof of address older than three months are the three things that cause almost every delay.

A government-issued photo ID (passport, national ID card or driving licence) and a proof of address issued within the last three months — typically a utility bill or bank statement showing your name and address. The name on both must match the name on your trading account.

Know Your Customer checks are a legal requirement for financial firms, not a preference. They exist to prevent money laundering and fraud, and they also protect you — an unverified account is far easier for someone else to misuse. Any broker willing to skip this step is a broker worth avoiding.

No. We do not offer services to residents of jurisdictions where doing so would breach local law or applicable sanctions. The regional restrictions notice in our footer sets out the position, and if you are unsure, ask support before applying.

Yes. Multiple trading accounts can sit under one client profile — for instance a Standard account for discretionary trading and an ECN Raw account for an automated strategy. Funds can be transferred between them internally.

Close any open positions, withdraw your remaining balance, then contact support to request closure. We will confirm in writing. Some records must be retained afterwards to meet regulatory record-keeping obligations, as set out in our Privacy Policy.

Spreads reflect available liquidity. They widen around major economic releases, at market open and close, over weekends and during periods of stress. This happens at every broker — variable spreads narrow when liquidity is deep and widen when it thins. If you trade around news, expect it and size accordingly.

That is slippage: the market moved between your order being sent and executed. It is most common in fast markets and around news, and it can work in your favour as well as against you. Using limit orders instead of market orders gives you price certainty, at the cost of possibly not being filled at all.

A margin call warns you that account equity has fallen close to the minimum needed to support your open positions. If equity keeps falling and reaches the stop-out level, positions are closed automatically, starting with the largest loss, to prevent further exposure. Both levels are shown in your platform. In fast or gapping markets, closure may occur at a worse price than the stop-out level implies.

Yes, on every live account type. There is no minimum holding time and no restriction on automated strategies. A VPS is available if you need an EA running continuously.

Check that you selected the correct server name from the list, that you are using your trading account number rather than your portal email, and that the password is the trading password rather than the portal password. If the market is closed for that instrument, prices will simply not update — which can look like a connection failure but is not one.

No. We provide execution, platforms, tools and educational content, but we do not give personal investment advice or issue recommendations, and we are not licensed to do so. Anyone contacting you claiming to trade on our behalf for a fee is not acting for CSO Markets — please report it to support.