Privacy Policy

1. Introduction

CSO Markets ("we", "us", "our") is committed to protecting the privacy of visitors to our website and clients who hold a trading account with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.

2. Information We Collect

We may collect the following categories of information:

• Identity information such as your full name, date of birth and government ID, collected during account verification (KYC).
• Contact information such as email address, phone number and mailing address.
• Financial information such as deposit and withdrawal history, needed to process transactions.
• Technical information such as IP address, browser type and device data, collected automatically when you use our website or platforms.
• Communication records, including support tickets, live chat transcripts and call recordings.

3. How We Use Your Information

We use the information we collect to:

• Open, verify and administer your trading account.
• Process deposits, withdrawals and trading instructions.
• Comply with legal and regulatory obligations, including anti-money laundering checks.
• Provide customer support and respond to your enquiries.
• Improve our website, platforms and services.
• Send you service updates and, where you have opted in, marketing communications.

4. Sharing Of Information

We do not sell your personal information. We may share data with regulators, payment providers, liquidity providers, and service vendors strictly to the extent necessary to operate your account and meet our legal obligations.

5. Data Security

We use administrative, technical and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure or destruction. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as your account is active and for a further period afterwards as required by applicable financial record-keeping regulations.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the use of your personal data. To exercise these rights, contact us using the details on our Contact page.

8. Cookies

Our website uses cookies to remember preferences and understand how visitors use our site. You can control cookies through your browser settings.

Some pages embed third-party content, such as live price charts supplied by TradingView. When that content loads, the provider receives your IP address and may set its own cookies under its own privacy policy. We do not share your account details with these providers.

9. Changes To This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please reach out via our Contact page or email support@csomarkets.com.